"TicketingTool Helpdesk" is a Django-based project that allows individuals to create and manage their support issues within their dedicated portal. Users can raise tickets to report their concerns, and these tickets will be displayed in the manager's portal.Noteworthy features include:
Users can raise tickets to report their concerns, and these tickets will be displayed in the manager's portal.
Managers have the authority to assign these tickets to the appropriate engineers who will work on resolving the reported issues. Engineers can update the ticket status and make necessary changes, ensuring efficient ticket management.
Our system includes an automated ticket approval feature. Based on a predefined approval matrix, certain tickets can be automatically assigned without requiring manual manager approval.